The key to successful remote support solutions is the ability to locate and connect to devices no matter where they are. NetSupport Manager provides a range of connectivity methods, all as standard in the solution. NetSupport Manager requires the pre-installation of a Client (Host) component and a Control (Remote) component to initiate a remote control connection.

 

Local or Wide Area Networks

• Browse and locate computers over a LAN using TCP/IP, IPX/SPX, NetBIOS or NetBEUI protocols.
• Store all discovered systems in a company hierarchy or defined groups, either locally or centrally.
• Define a range of subnets for extended network browsing capabilities.
• Connect directly to known computers by PC name, DNS name or address.
• NetSupport Manager is registered for use on port 5405. This, however, can be configured as required.

 

Utilising the Internet

Delivering seamless Remote Control between PCs that may be located behind different firewalls, the NetSupport Manager Gateway provides a stable and secure method for NetSupport-enabled systems to locate and communicate via http. The Gateway component needs to be installed on a PC allocated with a static IP and accessible to both Control and Client PCs, even though both the Control and Client systems will be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same Gateway Security Key.

 

The NetSupport Manager Internet Gateway provides:

• Seamless and secure remote support between secure, firewalled networks or computers.
• No requirement to make any changes to your existing network or firewall security.
• Secure encrypted communications.
• Support for up to 5,000 simultaneous client connections per gateway.
• Security key access control.
• User-authenticated access control.
• Multi-Gateway redundancy removing a single point of failure for your connectivity.

• Full transaction logging.

 

Intel vPro Support

NetSupport Manager can be configured to browse for and locate PCs that have Intel vPro capability enabling a variety of remote tasks to be performed, even where a NetSupport Client is not installed.

These include the ability to power on, power off and restart the remote machine when performing out-of-hours maintenance; view and reconfigure BIOS information; and, if necessary, boot from a remote operating system image.

When plugged into AC power, the above can be performed wirelessly on a notebook system.

 

Connectivity across platforms: