AAL have been working will NetSupport Manager for some years now. We believe that having the advantage of maintenance workers being able to log in to our BMS through NetSupport Manager gives us the edge to provide a prompt response to airport breakdowns and thereby affording greater confidence in our clients and the travelling public.

In addition to client satisfaction, and from a corporate view, we can reduce call out time, travel time, and the necessity to even attend the breakdown. This obviously results in cost savings for staff, vehicles, and general equipment efficiency through the ability to random monitor as a tool of 'Whole of Life' philosophy."

"I would like to take a few moments to express my gratitude to Pixel IT for supplying us with NetSupport Manager. I work in an IT Helpdesk environment. It has helped my team to access and fix remote workstations quickly and efficiently.

We aren't new to Remote Desktop software. The IT team have been using remote management software for many years.The NetSupport Manager software is far superior to any software we have used in the past. The software has many features that we can no longer do without. The NetworkSupport Manager program has far exceeded our expectations.

"I have been using NetSupport Manager for over five years and can highly recommend this product as an outstanding remote control application for computer systems. Version updates for NetSupport always deliver improvements to the function and feature set.

In my role as Network Administrator for Ceramic Fuel Cells Limited, NetSupport is used for remote control of network servers and key system PC's both via the Local Area Network and through Virtual Private Network over WAN connections. NetSupport allows me to carry out many of the day to day system administration functions from my desktop PC or a mobile laptop when physical access is not required or not available."

"I first came across NetSupport Manager in 2000 while working for Presbyterian Support Services. I was looking for a replacement product for Reachout, which was not compatible with Windows 2000 machines. Our biggest concern then was the program had to run fluidly over 64K DDS links on our WAN.

Of all the products we trialled, NSM was the only product that operated across the WAN as if you were actually sitting at the remote machine. No lag or delay, extremely efficient, and equally impressive over a dial-up RAS connection. At PSS 75% of workstations and 25% of servers were off-site but on the WAN, and up to 3 hours drive away. Being able to remotely control these machines completely revolutionised our support environment. We no longer had to rely on non-technical people to perform tasks over the phone, and it makes so much difference if a person can show you their problem instead of having to try and explain it.

Our ability to correctly identify and resolve an issue increased dramatically, and the time it took to resolve issues decreased dramatically. And of course, travel costs were practically eliminated. NSM is not just a remote control solution though. We used it to transfer files between servers, remotely execute batch files for hardware and software auditing, and used the chat feature when phone lines were down.

It is extraordinarily simple to install and use. Remote machines do need a client, but this can be installed remotely as well via the Deployment module. If you don't want the remote user to watch what you are doing, especially important if you have to do administrative type tasks, you can blank the remote screen, and even disable the remote keyboard and mouse if necessary.

18 months ago I left PSS to work for Counties Power Ltd. Here, all machines are on one site, but distributed around several buildings. All the servers are kept in a locked temperature controlled room. I now use NSM to manage these servers, and minimise the amount of time I need to be away from my desk.. I can even remotely manage servers from home via a VPN connection. Its just like being there.

I would certainly recommend NSM to anyone who needs to support machines that are off-site. In my opinion, no other product even comes close. And even if your furthermost machine is only 5 minutes walk away, I would still recommend NSM, because if there is one thing worse than your PC not working, its not being able to find the IT support person either!

I find it difficult to stop talking about NSM once I start. It’s such a great product, I couldn’t even imagine supporting any IT network without it now. Perhaps that’s the best testimonial of all!"

CFP Software is the UK’s leading Property management software supplier. Having used several alternative Remote software packages to support our customers for many years, we have recently discovered Net Support Manager.

We now only recommend the NSM software to our customers and it is the only package that we install for Remote support! We have been very impressed with its flexibility, performance and ease of use and it has greatly benefited us with the service that we are able to offer to our customers.

CFP are happy to recommend NSM on the basis of the quality of the software and the helpfulness and friendliness of the staff.

www.cfp-software.co.uk

"We are using NetSupport regularly and have found that it has paid for itself w/in 3 months. We are very pleased with how it works. We wrote our own program to pull transactions to monitor usage each month.

It is a very good story to tell management about how technology can be helpful. We have not had to contact tech support to my knowledge."

We have very good experience with NetSupport software. The investment was worthwhile because it allows us to remotely manage and monitor all our servers and workstations at our location with great speed and we also appreciate the software's file transfer capability that has helped out in many situations.

Prior to NetSupport we used VNC which we have practically stopped using. Even through the VPN using dial up from home, I found NetSupport almost 75% faster than VNC.

The pricing is very affordable in my view and the attention to our queries by your company has been very good also.

We switched to NetSupport Manager from pcAnywhere, because we are still using some computers that are over 5 years old for some important but undemanding applications. pcAnywhere did not offer good compatibility among Windows 95, 98, XP, and 2000 computers that frequently run DOS applications. NSM handles this with only some minor inconvenience - if we connect to a computer that is already running a DOS application full-screen, the screen at the control end is sometimes blank until we press Alt Enter to switch it to a window, and back to full screen.

For a company our size, the pricing structure for NSM is also far superior. We only had about 8 of our computers set up with pcAnywere, mostly 1 computer at each of our locations (1 central office, 4 retail locations, and 2 owner's homes). With the reasonable pricing of the 25-pack, we were able to add support for additional computers at each location, and also give remote access to 3 additional managers from their homes.

Our most important use of the product is automatic overnight polling of 4 remote locations, followed by automatic updates sent to those 4 locations. Using NSM scripts, launched by Windows' "Scheduled Tasks", we are getting a much higher success rate than we ever obtained with pcAnywhere Auto Transfers. Using NSM Scripting, we are able to implement a file "move" -deleting the source after confirmation of a successful copy - and also launch an application at the other end of the connection, if the staff member had forgotten that step during their closing procedure.

Product features: Most appreciated is the security the product provides considering it gives access to the desktop view of the remote machine.

Product Performance: product performs outstanding for speed to display remote image.

Product Pricing: The price range we had for the 100 licenses was paid within 2 weeks by avoiding trips to distant locations. We were able to service the remote subnet almost like we were there.

Our Sales Service: was giving the real professional image of the company, they were not afraid to tell the truth about some limitation we may encounter.

Our Support Service: we didn't require more than some advise about an upgrade. Again their response was clear and to the point. My suggestion: buy with no fear at all.

Due to the fact that our operations in Sudbury cover an area of over 100 Kms between sites we use NetSupport to access critical process machines and servers from our central operations. The software allows to access these computers using secure connections and can find and correct problems fast and easily

We have 100 licenses and are using all of these flawlessly.

We also use the software on our MicroSeismic machines which monitor blasting and natural seismic events in out mining operations. The person may not be available at the terminal to login and by using NetSupport we have the ability to access the machine at any given time to view the data and possibly eliminating a tragedy.

The performance of this software in in a league of its own. The prices of this software is very competitive and the maintenance agreement is also very reasonable and the sales support team has been exemplary.

Of the remote control software packages I've used, I have found NetSupport Manager preferable for a few reasons.

The primary reason I use your software is to have remote clients connect to my network to run DOS based software on my host machines. NSM is the only product I've found that handles DOS based remote printing properly with minimal effort.

I've found NSM to be easily configured and secure. The footprint is small enough so that the program doesn't get in the way of the user.

The price is comparable to other similar software and less expensive than some, so I have no complaints there.

I don't have any experience using NSM over dial-up, only TCP/IP. If the dial-up bridge works as advertised, I may expand my usage of the product to other clients. I may also need to investigate the scripting capabilities of NSM. Windows XP has rendered my old software for running scripts obsolete.

All things considered, NSM has been and continues to be the best solution for my needs in terms of performance and value. Should business continue to grow I will probably need more licenses in the future.

What I have is a network of servers that run Citrix OS on a Windows2000 platform with a Java Application utilizing Oracle database warehousing. We've arranged to sub-locate these servers inside facilities where, unfortunately, we have limited access. Our company mobilizes a team of service reps for tradeshows to these facilities with workstation equipment and are connected to these servers. The show data is primarily warehoused at our corporate facility in Texas and is accessed by office people throughout the country, until a particular show is ready to deploy. Then the data just for that show is moved onto the server at the show facility.

At this point, we have a few office people and a hand full of freight people co-located several miles apart from the show facility all accessing the data via Citrix over a T-1 WAN. At the show facility will be up to a couple of dozen connections direct to the Oracle database via 100Mps LAN. This operation for one show can occur over a 24/7 period. The challenge then is to find a way to maintain and monitor these servers before, during, and after each show.

Up until now I utilized MS Remote Control (WindowsXP) and suffered the problem of the quirks associated with terminal services, ie. Scheduler Authentication, running certain scripts with ODBC, moving files, etc. The cost to me dealing with these was trips to the facilities, coordinating access to the equipment and other support issues. Now with NetSupport Manager, I can support this effort from my office, from home, from another facility, or even from out of town.

I would like to take this opportunity to convey to you, our satisfaction in our recent application of the Net Support Manager.

Our team's initial discussions concerning desktop support applications typically hinged on the same issues regardless of the vendor or product being evaluated. On area of concern was the propensity of software manufactures to develop a product with such high developmental costs, that the cost of the final product fell well outside the reach of smaller IT organizations to implement.

Our principal concern revolved around the turn up costs and the assignment of licensing either on a per-seat or bundled configuration. Aside from the generalities of the applications, we found your product employed several key aspects which were either non-existent or required additional "stick-on" costs to achieve the depth found in NetSupport Manager.

Since selecting NetSupport Manager as well as a licensing bundle which met our needs not the developers, it has provided us with a robust, easy to deploy support application which has proven to be tremendously functional. We have found the interaction with our "client side" to be very receptive to our choice. It is after all the primary scope of this department as well as this application to support our associates.

We are tremendously pleased to have chosen Net Support Manager for our desktop support needs and hold no reservation as to its' abilities now, or in future to support our organizations growth. I recommend NetSupport Manager® as a product by which any IT Desktop Support Administrator and staff will find new possibilities in developing their support team skills and resources.