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NetSupport Manager Testimonials

Organisation
Lee Warren
IT Support Manager
Forte Cloth
9/13/2011 5:38:47 PM
United Kingdom
NetSupport Manager
“Since implementing NetSupport Manager, we can now basically run our Bulgarian studio from here in the UK: setting new design projects, updating software, conducting staff training and transferring files across. Our travel costs are now almost zero!"
Organisation
Nikken UK
8/25/2011 3:23:31 PM
United Kingdom
NetSupport Manager
"I would like to say that in all my years as an IT Director \ Manager, I have never used such a useful program as NetSupport Manager. I have used many other applications from the early Olivetti Labs products, to Timbuktu and NetOp, but your software is way above the rest in terms of functionality, deployment and ease of use. The level of control is wonderful and the seamless integration into Active Directory is very useful. As a Manager I can now see all 30 servers that the business unit uses at a glance, we can support remote users, including those in locations where we did not think it possible and also know that it is totally secure. I did think of using Microsoft’s Remote Desktop server and installing the Remote server, but the cost of ownership is 50% more to me and the application offers far less of a feature rich environment for both myself and my support team. So thank you for making a jaded IT manager happy knowing that there are such wonderful applications still being written, it is not often that I am this excited about replacing existing software that we own with new, but your application is all that I have ever wanted in a service support tool." - Andy Butterworth, IT Director, Nikken UK.
Organisation
Glenn Alderson
Butler Manufacturing
12/17/2010 2:30:37 PM
United States
NetSupport Manager
"I have peace of mind using NSM and it does WORK. Many products brag about the features and promise all kinds of things, but NSM works. Made my job better."
Organisation
Bob Drake Reproductions, Oregon
9/3/2010 12:05:34 PM
United States
NetSupport Manager
“More time was being spent on travelling between workshops than actually fixing the problem. We trialed a few Remote Access solutions and NetSupport Manager stood out thanks to its ease of deployment and ability to seamlessly remote control multiple machines simultaneously. Being able to view the remote desktops has increased our efficiency several times over and dramatically reduced the time and costs involved in visiting our different sites.”
Organisation
University of Texas at San Antonio
8/10/2010 3:38:40 PM
United States
NetSupport Manager
“We needed to make life easy for our technicians to support the user community and NetSupport Manager hit the mark in terms of the range of Desktop Management features it provides and the impressive Remote Control performance. The added bonus was that as standard, NetSupport Manager is supplied with a full copy of the NetSupport School components free of charge. This gave us the best of both worlds, one solution to cater for our overall support needs, another that specifically helps the department of Academic Computing enhance IT lessons."
Organisation
Harland Machine Systems
8/3/2010 11:14:21 AM
United Kingdom
NetSupport Manager
“NetSupport Manager has solved a particular problem we had with redirecting print output from a remote application. We regularly need to run off reports located on our remote servers and now we have the ability to redirect these to a local printer it has made the process much more immediate.”
Organisation
PC PRO Magazine
7/19/2010 3:17:53 PM
United Kingdom
NetSupport Manager
"NetSupport Manager (NSM) has always stood out from other remote control software with its keen focus on remote support functions. Version 11 continues this tradition. If you’re in the market for a remote support solution, NetSupport Manager is easy to deploy and use, offers an unbeatable range of features, and is competitively priced."
Organisation
Network Computing Magazine
6/24/2010 2:32:32 PM
United Kingdom
NetSupport Manager
"In our view remote control software simply doesn't get any better than this. NetSupport Manager 11 provides everything a support department could possibly need as it's very simple to deploy, delivers a wealth of highly accessible features and combines these with extreme ease of use and good value."
Organisation
Dave Orwin
Senior IT Officer
Rosemont Pharmaceuticals
5/28/2010 10:19:18 AM
United Kingdom
NetSupport Manager
“NetSupport Manager has made support provision so much easier and efficient, resulting in significant time savings. The image of the IT department has improved as a result of being able to resolve end user problems quicker. The ability to remotely transfer files to users laptops has been invaluable, previously we would have had to ship applications to our remote Sales teams by post and rely on the end user to run the setup. NetSupport Manager has provided significant cost and time savings and the service from NetSupport has been excellent throughout.”
Organisation
David Craparotta
DC Consultancy Corporation, Australia
3/15/2010 5:08:53 PM
Australia
NetSupport Manager
"Just wanted to let you know how pleased we are with the NetSupport Manager solution we have implemented across our network. The software, together with the prompt and efficient sales/technical support from Pixel IT has allowed our business to grow with ease. We now manage our multiple servers located in Japan, Australia, Korea, and the Cayman Islands without the worry associated with similar products we have struggled with in the past. We would highly recommend yourself and the software to others with confidence. Thanks again, and we look forward to doing further business with you in the future."
Organisation
Bill Kemper
IT Director
InsuringAmerica inc
3/8/2010 3:20:40 PM
Afghanistan
NetSupport Manager
"NetSupport Manager has been a fantastic solution because it has very minimal demand of system resources, extreme flexibility for supporting from several locations and a great set of features for identifying system issues on the remote machines, specifically the Inventory component which helps us monitor hardware and installed software."
Organisation
Trent Heiser
IT Manager
Papio-Missouri Natural Resource District
1/28/2010 10:03:05 AM
United States
NetSupport Manager
"We needed a product that enabled us to remotely connect to any PC within Papio-Missouri NRD regardless of its location or type of connection (which includes our roaming workforce who use laptops and netbooks) to provide technical support to anyone within the district. We needed something fast and reliable as with previous solutions we constantly had connectivity issues. Thanks to NetSupport Manager we have been able to support all sites in the district remotely saving us time and money by not having to physically visit the sites."
Organisation
Terram Ltd
11/26/2009 4:24:45 PM
United Kingdom
NetSupport Manager
“We have been using NetSupport for many years and find it very reliable. NetSupport Manager saves me time when used with Remote Access VPN to fix problems from my home office. The total saved time to me is tens of hours in travelling to site to sort issues.”
Organisation
Daniel Jordan
Systems Administrator
WTH Technology
11/26/2009 10:19:23 AM
United States
NetSupport Manager
"Netsupport Manager has saved us count-less hours with our IT staff in helping remote users with computer issues."
Organisation
Bradley Smith
Webmaster
Sudbury Town Council
5/7/2009 11:10:09 AM
United Kingdom
NetSupport Manager
"It was clear early on that NetSupport Manager was going to answer a lot of our questions. The free 30-day trial period gave us plenty of time to get to grips with the software's capabilities and the transition to using the product full time was incredibly easy. Being able to support the Council's systems remotely has made life in our office a whole lot easier!" - Bradley Smith, IT Support, Sudbury Town Council
Organisation
KJM Computer Solutions
4/23/2009 8:25:55 PM
United States
NetSupport Manager
“I am using NetSupport Manager to remotely support my clients. I run a computer support company and my niche is the dental field. Dentists don’t have time to sit on the phone with someone while their patient is in the chair. When they have software/hardware issues, they make one call. I access their PC remotely and start fixing. NSM helps me remote control the dentist’s computer and instead of asking questions, I can directly see the problem. I can also send files, monitor systems and pull hardware and software inventory on my clients’ computers for troubleshooting. My client response and resolution times have decreased, allowing me to further expand the number of clients I’m able to support plus I am doing my part of going green by eliminating unnecessary travel time through remote support. Surprise Benefit - Tracking A Laptop Theft Unexpectedly, a thief broke into my car back in November and stole my laptop and bunch of other items. I had NetSupport Manager loaded on the laptop so I can as stated above fix my clients’ problems remotely no matter where I am. About a week later, one of my associates noticed that my stolen laptop appeared online through NSM’s internet gateway feature. We jumped online to watch and see what the person was doing - things we don’t want to mention. We monitored him for about 2 days using NSM. The thief started to notice that something was going on. When we would monitor the laptop online, he shut down the laptop. I ordered a copy of a computer tracking software product to install on the laptop, hoping they could retrieve it for me. At the same time, we loaded some software on the laptop to use the existing webcam and see our thief. It worked well. We were able to wait until he left the room or went to bed and activated the tracking software. The computer tracking software was able to identify the ISP, but said it would take weeks before legalities start. That timeframe was not fast enough for me. We kept a distant watch on him over the next few weeks. One day, the thief had left the laptop on and was carrying it around with him. We were able to see everything. He was in a restaurant where he worked. That restaurant was 5 minutes from where the laptop was stolen. I alerted the detective. I gave him the address and pictures of the thief from screen shots of the webcam. It took the detective 3 tries before he located the thief and he was finally able to retrieve the laptop.” “I now have my laptop back and am happily supporting my customers remotely thanks to NetSupport Manager.” - KJM Computer Solutions, Inc.
Organisation
Network Administrator
Phoenix Data Processing, LLC
3/5/2009 4:07:25 PM
United States
NetSupport Manager
"The solution to all of problems was resolved with the installation of NetSupport Manager. The server room is more physically secure now as many tasks can be accomplished without the need to enter the room. The remote support of the servers has meant less down time since the servers can be fully controlled from home. This has also reduced the travel time or eliminated it completely when dealing with server issues. Our out of state employees are able to completely perform their duties as if they were physically present here. As far as the sales staff is concerned, they seldom need help but when they do they have been able to get it immediately since we can log into their laptops and determine problems and install software for them remotely."
Organisation
Co-President & Founder
iCruise.com
3/2/2009 8:03:39 PM
United States
NetSupport Manager
"We've been using NetSupport for four years and it continues to be an affordable tool for our IT group to manage our network. However, once we gave access to our sales manager, it became an invaluable asset for sales training and management. We highly recommend NetSupport."
Organisation
Cottage Health System
12/16/2008 3:26:11 PM
United States
NetSupport Manager
"We use NetSupport Manager on our PACS Stations. It works great and allows us to remote control stations at all of our sites."
Organisation
East Bonner County Library District
9/22/2008 9:42:26 PM
United States
NetSupport Manager
We heard about NetSupport when it came as part of our PC Reservation software installation from Envisionware. We got the NetSupport Manager software, which I have often said was itself worth every cent we paid for the PC time management and print cost recovery application we purchased. It has made MY job 100% easier and made the service we can provide to our patrons so much better as a result of being able to quickly connect to their sessions when they have problems and see exactly what they are seeing. It has helped us educate all our users (staff and public) because they can watch us as we solve problems, install software, etc., learning how to do it for themselves in the future. NetSupport Manager has been immeasurably helpful in working with our branch library, 32 miles from our main building. I can now watch as staff and patrons use their computers and can SEE for myself what is going wrong, or where they are making mistakes, rather than relying on someone trying to describe for me over the phone what is happening. It has saved hundreds and hundreds of dollars of time and gas, virtually eliminating the need to travel to the branch for support issues. The product is really priceless to me.
Organisation
Business Application Specialist
U.S. Oil Co., Inc.
8/19/2008 5:11:37 PM
United States
NetSupport Manager
"I use NSM for two main purposes: Remotely administer servers within our network and remote file distribution to client PC's within our LAN and WAN."
Organisation
Technology Coordinator
USD 505
8/15/2008 3:15:06 PM
United States
NetSupport Manager
"It saves me a lot of time not having to leave what I am doing, walking or driving to the user or machine, to help or work on a machine."
Organisation
Owensboro Dermatology
7/8/2008 10:00:43 PM
United States
NetSupport Manager
I was looking for a way to manage and monitor all PCs remotely. NetSupport Manager met all my needs.
Organisation
IT Specialist
Kamlet Shepherd & Reichert, LLP
7/8/2008 9:57:03 PM
United States
NetSupport Manager
We love the product. NetSupport Manager reduces the need for additional IT support staff and increases our technical support response rates immensely.
Organisation
Fox Valley Park District
7/8/2008 9:48:55 PM
United States
NetSupport Manager
I found that it helped out on a day to day support level, and I discovered that it saved me time since I didn't have to drive to a location for a simple fix.
Organisation
Mid-Hudson Valley Federal Credit Union
6/24/2008 4:26:17 PM
United States
NetSupport Manager
Mid-Hudson Valley FCU’s IT department manages systems for over 250 employees as well as servers. The team uses NSM to deploy files and updates to any number of systems. NetSupport DNA is used as a central repository for all software license and contract renewals as well as remote control. This was achieved by creating customized tabs and queries that easily pull inventory on a system in seconds. The immediate benefit to the team was the fact that they didn’t have to physically travel everywhere to support their systems. The ability for the team to create custom queries using the NetSupport DNA database was a big improvement over the in-house database. “NetSupport allows me be in five places at once. And with DNA, IT Asset Management is much easier.” - Database Administrator for Mid-Hudson Valley Federal Credit Union
Organisation
Capital H Group
6/24/2008 4:18:22 PM
United States
NetSupport Manager
“Our goal was to find a tool to centrally manage all support calls and to be able to create a knowledge base of solutions and frequently asked questions. Being in the consulting industry we were also faced with the challenge of providing effective support remotely to employees in other cities as well as through VPN at client sites and from home.” We have implemented NetSupport on 180 computers and servers throughout our offices in Chicago, Houston, New York, Boston, Detroit, and Milwaukee. “ “The NetSupport Control tools have increased the satisfaction of our customer service because of its ease of use and our ability to connect remotely to laptops to help resolve any support issues our employees are experiencing.”
Organisation
Director of IT
Landry's Bicycles
5/13/2008 11:08:54 AM
United Kingdom
NetSupport Manager
We switched to NSM from pcAnywhere, because we are still using some computers that are over 5 years old for some important but undemanding applications. pcAnywhere did not offer good compatibility among Windows 95, 98, XP, and 2000 computers that frequently run DOS applications. NSM handles this with only some minor inconvenience - if we connect to a computer that is already running a DOS application full-screen, the screen at the control end is sometimes blank until we press Alt Enter to switch it to a window, and back to full screen. For a company our size, the pricing structure for NSM is also far superior. We only had about 8 of our computers set up with pcAnywere, mostly 1 computer at each of our locations (1 central office, 4 retail locations, and 2 owner's homes). With the reasonable pricing of the 25-pack, we were able to add support for additional computers at each location, and also give remote access to 3 additional managers from their homes. Our most important use of the product is automatic overnight polling of 4 remote locations, followed by automatic updates sent to those 4 locations. Using NSM scripts, launched by Windows' "Scheduled Tasks", we are getting a much higher success rate than we ever obtained with pcAnywhere Auto Transfers. Using NSM Scripting, we are able to implement a file "move" -deleting the source after confirmation of a successful copy - and also launch an application at the other end of the connection, if the staff member had forgotten that step during their closing procedure.
Organisation
Vice President, Director of Information Technology
Transcription Relief Services, LLC
5/5/2008 4:32:44 PM
United States
NetSupport Manager
"We have approximately 150 employees that are ALL working remotely to our office. Our entire line of servers are also located at an offsite datacenter which is also remote to our support staff. NetSupport has allowed us to manage those servers and employees workstations as if we were right in front of them. The ability to have an "at a glance view" as to the status of the servers has been invaluable tool as well. And the speed is incredible as compared to other products we have used."
Organisation
IT Manager
The City of Great Falls, MT
4/30/2008 8:36:23 PM
United States
NetSupport Manager
"We put a lot fewer miles on our city vehicle thanks to NetSupport Manager. We can repair most problems at remote locations without leaving the office. I like the idea of increasing productivity and decreasing our fuel costs."
Organisation
IT Director
ProSoft
3/3/2008 3:26:30 PM
United States
NetSupport Manager
"We've been using NetSupport Manager / School for about 8 years now. I believe NetSupport was the first to become compatible with Windows 2000, so we made the switch. ProSoft, which we merged with in 2003, recommended NSM to us. With NSM, we primarily use the Tutor product for our training classes. The benefits of using NSM for projection software versus an overhead projector are obvious and the student evaluations typically include a positive comment about NSM. What many people don't understand is that the cost of the software is about as expensive as a projector bulb or two. Companies the use a projector need to purchase a bulb about once a year on average."
Organisation
IT Technician
T.J. Samson Community Hospital
2/29/2008 5:46:06 PM
United States
NetSupport Manager
"Having NetSupport Manager has more than doubled the amount of problems we can resolve in a single day. Instead of taking five minutes to walk across our campus just to get to the PC with the issue, I could possibly have the issue resolved in that amount of time. We save several hours a week just from not having to get up and go to a PC that has a simple problem that can be fixed remotely using NetSupport quicker than I can get up and walk out of our department. NetSupport Manager has changed the face of IT support for our organization forever.”
Organisation
IT Director
Imagineering Finishing Technologies
2/29/2008 5:44:38 PM
United States
NetSupport Manager
"NetSupport Manager allows us to remote control any computer within our organization, no matter what facility it is located in. This has allowed us to improve our internal customer satisfaction. The software also improves our ability to train our users in various software products since we can remote into their workstations and provide one-on-one training using their actual tasks. The software has proven invaluable to us as a daily tool in managing our Information Systems."
Organisation
Network Engineer
Bytes Computer and Network Solutions
2/21/2008 4:20:31 PM
United States
NetSupport Manager
"As far as the software goes, so far it has been extremely helpful. It has been great when we are helping our clients and also when we need to know system information of our client's computer. It is very simple to use and the security features are great. There are so many features that we use that makes our jobs that much easier. From file transfers to unlocking user accounts, it has truly been a great investment thus far. In our field the greatest feature is the inventory feature. It scans the computer and tells us everything we need to know, from the motherboard to the monitor. This allows us to keep track and order parts that need to be replaced from time to time."
Organisation
CEO
Solgenia
7/24/2007 4:21:37 PM
United States
NetSupport Manager
NetSupport greatly increased our capability of offering an outstanding customer service to our customers. Solgenia delivers mission critical ERP and CRM applications and reducing the time of potential issues for our customers is a key part of our support service. With NetSupport, we can immediately check and remove any roadblock that our customer may face, without the need for our customer to change any setting in their network infrastucture of firewall security. NSM also improves the value of our support agreement and our managed customers are very satisfied.
Organisation
Director of Network Services
Aveda
6/19/2007 7:17:28 PM
United States
NetSupport Manager
"Easy to use. Powerful in that you can copy files, look at hardware, software, processes, windows patches and services inventory. Ability to record remote control sessions. I used this for a recent upgrade. Open one session to record and a second to work from while you are recording the desktop. Also remote command line without having to login to the server." "NSM starts up quickly, I can create groups of servers, I can customize the list of servers so I only see the ones I connect to, it connects quickly and is easy to set up." "NetSupport is easy to use and easy to deploy updated versions too. NetSupport also has an inventory tool built in that is nice when you need a bit more detail about a box. It enables you to set security within the application. You can also have separate profiles so that one person can have rights to view box but not restart them and another person can have full control."
Organisation
Howard Hughes
Trion City Schools
6/19/2007 5:35:13 PM
United States
NetSupport Manager
"The teachers that have had the opportunity to use the software have had nothing but good things to say. The teacher teaching computer classes here at our high school now has the ability to more effectively monitor in-class computer activity, which translates into more focused and engaged students. For remote desktop administration, the tool has been great. We recently went through student testing, and due to the remote administrative abilities of your software, I was able to trouble shoot problems with the teachers' computers without having to be physically in their classrooms. Therefore, the support for the teachers during this testing period was much less intrusive than had been the case in the past. Lastly, today I know that we are not taking full advantage of the capabilities of NetSupport manager. Once we begin to increase our use of the additional functionality, I'm sure our teachers will be even more excited. So far, it has been a great product."
Organisation
Network Engineer
Chaco, Inc.
5/31/2007 7:43:43 PM
United States
NetSupport Manager
"NetSupport Manager is working great! Best remote control application I’ve ever used!!
Organisation
Mike Ahmad
IT Manager
Transamerican Auto Parts
5/9/2007 9:12:51 AM
United States
NetSupport Manager
NetSupport Manager is one of the best investments we have made in software. The time saved by not having to be at the console of a server allows us to provide better/faster user support. Another great benefit is the ability to check on servers remotely from home. When the call comes in at midnight to look at something that is not working, having the ability to see the console from a remote location has been a life saver.
Organisation
Data/Communications Manager
Bowermaster and Associates Insurance
5/8/2007 2:51:22 PM
United States
NetSupport Manager
"Bowermaster uses NetSupport Manager to support 5 locations across California. The program interface is a lot easier to use than other remote control applications and allows me to switch between remote clients quickly and easily."
Organisation
Keinyet Cheung FCCA
Consultant
Matrix IT Services Ltd
5/8/2007 2:50:57 PM
United Kingdom
NetSupport Manager
"Having used Netsupport Manager to provide remote online support for clients from Manchester to the Isle of Wight, I can honestly say that the features, functionality and ease of use for this software easily beats others in the marketplace without a doubt."
Organisation
Jason Thomas
Systems Administrator
Schefenacker Vision Systems Australia
5/8/2007 2:50:21 PM
Australia
NetSupport Manager
"NetSupport Manager takes the legwork out of network administration. Our IT department is now much more efficient and productive in solving problem and hence keeping our user base happy. NetSupport Manager enables us to get stuck into the problem immediately, rather than walking there, being stopped or interrupted, and having to coerce people from their PCs."
Organisation
Bill Betts
Manager Planning & Engineering
Australian Airports
5/8/2007 2:49:09 PM
Australia
NetSupport Manager
AAL have been working will NetSupport Manager for some years now. We believe that having the advantage of maintenance workers being able to log in to our BMS through NetSupport Manager gives us the edge to provide a prompt response to airport breakdowns and thereby affording greater confidence in our clients and the travelling public. In addition to client satisfaction, and from a corporate view, we can reduce call out time, travel time, and the necessity to even attend the breakdown. This obviously results in cost savings for staff, vehicles, and general equipment efficiency through the ability to random monitor as a tool of 'Whole of Life' philosophy.
Organisation
Dino Bijedic
System Administrator
Eracom Technologies Australia
5/8/2007 2:48:35 PM
Australia
NetSupport Manager
"We have relied on NSM's remote system administration capabilities for a number of years. It has proven itself to be reliable & indispensable tool, compatibile with all the versions of Windows we use. Highly recommended."
Organisation
Julie Rockwell
Information Technology Manager
Break Thru People Solutions
5/8/2007 2:48:03 PM
Australia
NetSupport Manager
"I would like to take a few moments to express my gratitude to Pixel IT for supplying us with NetSupport Manager. I work in an IT Helpdesk environment. It has helped my team to access and fix remote workstations quickly and efficiently. We aren't new to Remote Desktop software. The IT team have been using remote management software for many years.The NetSupport Manager software is far superior to any software we have used in the past. The software has many features that we can no longer do without. The NetworkSupport Manager program has far exceeded our expectations. Thank you, Pixel IT, for your support in helping to make our IT Team professional, efficient and more productive!"
Organisation
Andrew Hamilton
IT Manager / Network Administrator
Ceramic Fuel Cells Ltd
5/8/2007 2:47:21 PM
Australia
NetSupport Manager
"I have been using NetSupport Manager for over five years and can highly recommend this product as an outstanding remote control application for computer systems. Version updates for NetSupport always deliver improvements to the function and feature set. In my role as Network Administrator for Ceramic Fuel Cells Limited, NetSupport is used for remote control of network servers and key system PC's both via the Local Area Network and through Virtual Private Network over WAN connections. NetSupport allows me to carry out many of the day to day system administration functions from my desktop PC or a mobile laptop when physical access is not required or not available."
Organisation
Sheryn Bell
Systems Administrator
Counties Power Ltd
5/8/2007 2:46:40 PM
Australia
NetSupport Manager
"I first came across NetSupport Manager in 2000 while working for Presbyterian Support Services. I was looking for a replacement product for Reachout, which was not compatible with Windows 2000 machines. Our biggest concern then was the program had to run fluidly over 64K DDS links on our WAN. Of all the products we trialled, NSM was the only product that operated across the WAN as if you were actually sitting at the remote machine. No lag or delay, extremely efficient, and equally impressive over a dial-up RAS connection. At PSS 75% of workstations and 25% of servers were off-site but on the WAN, and up to 3 hours drive away. Being able to remotely control these machines completely revolutionised our support environment. We no longer had to rely on non-technical people to perform tasks over the phone, and it makes so much difference if a person can show you their problem instead of having to try and explain it. Our ability to correctly identify and resolve an issue increased dramatically, and the time it took to resolve issues decreased dramatically. And of course, travel costs were practically eliminated. NSM is not just a remote control solution though. We used it to transfer files between servers, remotely execute batch files for hardware and software auditing, and used the chat feature when phone lines were down. It is extraordinarily simple to install and use. Remote machines do need a client, but this can be installed remotely as well via the Deployment module. If you don't want the remote user to watch what you are doing, especially important if you have to do administrative type tasks, you can blank the remote screen, and even disable the remote keyboard and mouse if necessary. 18 months ago I left PSS to work for Counties Power Ltd. Here, all machines are on one site, but distributed around several buildings. All the servers are kept in a locked temperature controlled room. I now use NSM to manage these servers, and minimise the amount of time I need to be away from my desk.. I can even remotely manage servers from home via a VPN connection. Its just like being there. I would certainly recommend NSM to anyone who needs to support machines that are off-site. In my opinion, no other product even comes close. And even if your furthermost machine is only 5 minutes walk away, I would still recommend NSM, because if there is one thing worse than your PC not working, its not being able to find the IT support person either! I find it difficult to stop talking about NSM once I start. It’s such a great product, I couldn’t even imagine supporting any IT network without it now. Perhaps that’s the best testimonial of all!"
Organisation
Phil Hoare
Desktop Systems Administrator
Bundaberg Sugar Ltd
5/8/2007 2:45:53 PM
Australia
NetSupport Manager
"We have been using Net Support Manager since 1997 for remote access to client computers. I am always on the lookout for a better product but have always came back to Net Support for this solution. No other product has come close as far as performance and reliability. Net support is very easy to use and setup with very little training required for new users. We have found Pixel IT to be very professional with each time I have had to contact them and offer service that is second to none."
Organisation
Philip Sheriff
Systems Analyst
Ignatius Park College
5/8/2007 2:45:07 PM
Australia
NetSupport Manager
"NetSupport Manager quite simply is one of the easiest and most reliable software applications we run in our school. Installation is very simple and straight forward for the client and controller PCs. To make it even better, I have only ever had to give our teachers one small informal training session on how to control, share and watch the student PCs in their labs. It is great for both teaching and auditing. I am happy to recommend this product."
Organisation
Mr Ian Woolley
CFP Software Ltd
5/8/2007 2:40:28 PM
United Kingdom
NetSupport Manager
CFP Software is the UK’s leading Property management software supplier. Having used several alternative Remote software packages to support our customers for many years, we have recently discovered Net Support Manager. We now only recommend the NSM software to our customers and it is the only package that we install for Remote support! We have been very impressed with its flexibility, performance and ease of use and it has greatly benefited us with the service that we are able to offer to our customers. CFP are happy to recommend NSM on the basis of the quality of the software and the helpfulness and friendliness of the staff. www.cfp-software.co.uk
Organisation
Presbyterian Homes
5/8/2007 2:38:39 PM
United States
NetSupport Manager
"We are using NetSupport regularly and have found that it has paid for itself w/in 3 months. We are very pleased with how it works. We wrote our own program to pull transactions to monitor usage each month. It is a very good story to tell management about how technology can be helpful. We have not had to contact tech support to my knowledge."
Organisation
Norm Rioux
Manager
Network Support Services, Sisters of Charity Health System
5/8/2007 2:37:19 PM
United States
NetSupport Manager
"With NetSupport software, we can identify illicit installations and also move licenses to where they are most needed. The remote troubleshooting tool also serves us well and has allowed us to maintain our PC tech support staff level at three technicians... thanks for a truly top-notch product."
Organisation
Dana Jaques
Director
Aveda Corporation
5/8/2007 2:36:55 PM
United States
NetSupport Manager
"We LOVE NetSupport Manager!"
Organisation
Antony Burton
IT Manager
Benford LTD
5/8/2007 2:34:11 PM
United Kingdom
NetSupport Manager
My team currently use NetSupport Manager to enable desktop control of all our Servers and remote sites. It is without doubt, a robust and reliable product, which is very easy to use and saves valuable IT time, in preventing travel to remote sites. It's also very easy to install and distribute, with many useful features and excellent security.
Organisation
Simon Albert
Bridgewater Paper
5/8/2007 2:33:22 PM
United Kingdom
NetSupport Manager
An efficient way of supporting our mobile users and servers 24 hours a day - whether the support staff are in the office or at home. We selected this product because it carries a very low overhead, is easy to manage and is more efficient and offers better value for money than other similar products.
Organisation
Members 1st Federal Credit Union
Network Administrator
Members 1st Federal Credit Union
5/8/2007 2:32:53 PM
United States
NetSupport Manager
...the software is incredible!! Prevents a LOT of unnecessary trips to branches to fix something simple or stupid. Well worth whatever we paid for it. I use the software a LOT!!! Absolutely love it. Works SO much better than VNC.
Organisation
Gale Gourley
Network Support Specialist
Moscow School District #281
5/8/2007 2:32:25 PM
United States
NetSupport Manager
I absolutely love NetSupport Manager. I am a network administrator and this allows me to access my network from home. We also have a remote site that is not part of our network and NSM allows me to access this site without having to drive to it. For the short amount of time I have had NSM it has saved me quite a bit of time.
Organisation
Dave Bright
Controller
Robert Enz Construction
5/8/2007 2:31:58 PM
United States
NetSupport Manager
When I purchased Netsupport my main objective was creating an avenue to work on our system remotely without setting up a VPN. The program works perfectly. What has really made an impression on me is its outstanding stability as this was a very big concern for me. It always connects and has not locked up or dropped me.
Organisation
Flemington-Raritan School
Computer Network Technician
Flemington-Raritan School District
5/8/2007 2:30:44 PM
United States
NetSupport Manager
The teachers who use this program love it.
Organisation
Marshall High School
Librarian
Fairfax County Public Schools
5/8/2007 2:30:12 PM
United States
NetSupport Manager
It is nice to hear from you again. The software has been a big help in controlling those that would take net trips to places we would rather they not go. It didn't take long for the word to get around that we hold all the good cards in the "Catch Me If You Can" game. We thank you again for all of your help in the purchase and installation. Hope this finds you happy and well.
Organisation
Mark Cotton
Systems Consultant
British Sugar PLC
5/8/2007 2:29:47 PM
United Kingdom
NetSupport Manager
I wanted an easy to use tool to enable me to manage my database servers over our WAN. Reliability was a key factor in the choice of tool. NSM more than met my requirements - and the price was attractive too!
Organisation
United Nations
Systems Management Officer
United Nations
5/8/2007 2:29:14 PM
United States
NetSupport Manager
We have very good experience with Net Support software. The investment was worthwhile because it allows us to remotely manage and monitor all our servers and workstations at our location with great speed and we also appreciate the software's file transfer capability that has helped out in many situations. Prior to Net Support we used VNC which we have practically stopped using. Even through the VPN using dial up from home, I found Net Support almost 75% faster than VNC. The pricing is very affordable in my view and the attention to our queries by your company has been very good also.
Organisation
Landry's Bicycles
Director of IT
5/8/2007 2:28:45 PM
United States
NetSupport Manager
We switched to NSM from pcAnywhere, because we are still using some computers that are over 5 years old for some important but undemanding applications. pcAnywhere did not offer good compatibility among Windows 95, 98, XP, and 2000 computers that frequently run DOS applications. NSM handles this with only some minor inconvenience - if we connect to a computer that is already running a DOS application full-screen, the screen at the control end is sometimes blank until we press Alt Enter to switch it to a window, and back to full screen. For a company our size, the pricing structure for NSM is also far superior. We only had about 8 of our computers set up with pcAnywere, mostly 1 computer at each of our locations (1 central office, 4 retail locations, and 2 owner's homes). With the reasonable pricing of the 25-pack, we were able to add support for additional computers at each location, and also give remote access to 3 additional managers from their homes. Our most important use of the product is automatic overnight polling of 4 remote locations, followed by automatic updates sent to those 4 locations. Using NSM scripts, launched by Windows' "Scheduled Tasks", we are getting a much higher success rate than we ever obtained with pcAnywhere Auto Transfers. Using NSM Scripting, we are able to implement a file "move" -deleting the source after confirmation of a successful copy - and also launch an application at the other end of the connection, if the staff member had forgotten that step during their closing procedure.
Organisation
Dean Ogunnuga
IT Support Technical Section Head
Carole Nash Insurance
5/8/2007 2:28:09 PM
United Kingdom
NetSupport Manager
I found NSM to be the best remote control tool on the market (its simply value for money)
Organisation
Dave Forristal
Technical Manager
ICT Partnerships
5/8/2007 2:27:38 PM
United Kingdom
NetSupport Manager
Net Support has revolutionised the way we work. Not only does it allow instant remote support of customers, even from the most remote of locations, but it has the added advantage of providing remote access for users too, at an incredibly cost effective price.
Organisation
John Etherington
Support Manager
Ultra Electronics
5/8/2007 2:27:10 PM
United Kingdom
NetSupport Manager
Initial configuration was a relatively simple operation and it has proved to be a very user friendly and reliable application.
Organisation
University of Central Florida
Network Administrator / Computer & Multimedia Lab Specialist
University of Central Florida
5/8/2007 2:26:47 PM
United States
NetSupport Manager
First of all, I would like to inform you that the deployment of NetSupport School and NetSupport Manager has been a complete sucess. I was amazed when I looked at the features before we bought it and after the deployment, I am even more amazed when I use those features. It is an amazing product and I am very glad we picked out as our choice for remote management of our computer labs environment.
Organisation
Luc Filiatrault
I.T. Manager
Canadian Helicopters
5/8/2007 2:26:05 PM
Canada
NetSupport Manager
Product features: Most appreciated is the security the product provides considering it gives access to the desktop view of the remote machine. Product Performance: product performs outstanding for speed to display remote image. Product Pricing: The price range we had for the 100 licenses was paid within 2 weeks by avoiding trips to distant locations. We were able to service the remote subnet almost like we were there. Our Sales Service: was giving the real professional image of the company, they were not afraid to tell the truth about some limitation we may encounter. Our Support Service: we didn't require more than some advise about an upgrade. Again their response was clear and to the point. My suggestion: buy with no fear at all.
Organisation
Wayne Macdonald
Helpdesk Analyst
Falconbridge Limited
5/8/2007 2:25:34 PM
Canada
NetSupport Manager
Due to the fact that our operations in Sudbury cover an area of over 100 Kms between sites we use NetSupport to access critical process machines and servers from our central operations. The software allows to access these computers using secure connections and can find and correct problems fast and easily. We have 100 licenses and are using all of these flawlessly. We also use the software on our MicroSeismic machines which monitor blasting and natural seismic events in out mining operations. The person may not be available at the terminal to login and by using NetSupport we have the ability to access the machine at any given time to view the data and possibly eliminating a tragedy. The performance of this software in in a league of its own. The prices of this software is very competitive and the maintenance agreement is also very reasonable. The sales support team has been exemplary.
Organisation
Health Data Services
IT Manager
Health Data Services
5/8/2007 2:24:28 PM
United States
NetSupport Manager
Of the remote control software packages I've used, I have found NetSupport Manager preferable for a few reasons. The primary reason I use your software is to have remote clients connect to my network to run DOS based software on my host machines. NSM is the only product I've found that handles DOS based remote printing properly with minimal effort. I've found NSM to be easily configured and secure. The footprint is small enough so that the program doesn't get in the way of the user. The price is comparable to other similar software and less expensive than some, so I have no complaints there. I don't have any experience using NSM over dial-up, only TCP/IP. If the dial-up bridge works as advertised, I may expand my usage of the product to other clients. I may also need to investigate the scripting capabilities of NSM. Windows XP has rendered my old software for running scripts obsolete. All things considered, NSM has been and continues to be the best solution for my needs in terms of performance and value. Should business continue to grow I will probably need more licenses in the future.
Organisation
Dan Jones
Manager, Information System
ChemPoint.com
5/8/2007 2:23:29 PM
United States
NetSupport Manager
We use NetSupport constantly and have tried other remote control software also. Nothing comes close to the performance and functionality your product offers; even over slow dial-up connections.
Organisation
Steve Riley
Connect3 Systems, Inc.
5/8/2007 2:22:45 PM
United States
NetSupport Manager
NetSupport is now an essential part of Connect3's deployment and support efforts. NetSupport's speed and ease of use have made it indispensable for at once troubleshooting and maintenance. NetSupport has allowed our support team to raise the bar on Customer Service.
Organisation
Tony Romayor Jr.
Technology Coordinator
El Centro Elementary School District
5/8/2007 2:22:21 PM
United States
NetSupport Manager
NetSupport is such a time saver! The cost of the software is so worth it when you take in account all the functions NetSupport includes. NetSupport has allowed my department to offer a higher level of customer support overall.
Organisation
Marty Corbett
Info Systems Technician
The Freeman Companies
5/8/2007 2:20:26 PM
United States
NetSupport Manager
What I have is a network of servers that run Citrix OS on a Windows2000 platform with a Java Application utilizing Oracle database warehousing. We've arranged to sub-locate these servers inside facilities where, unfortunately, we have limited access. Our company mobilizes a team of service reps for tradeshows to these facilities with workstation equipment and are connected to these servers. The show data is primarily warehoused at our corporate facility in Texas and is accessed by office people throughout the country, until a particular show is ready to deploy. Then the data just for that show is moved onto the server at the show facility. At this point, we have a few office people and a hand full of freight people co-located several miles apart from the show facility all accessing the data via Citrix over a T-1 WAN. At the show facility will be up to a couple of dozen connections direct to the Oracle database via 100Mps LAN. This operation for one show can occur over a 24/7 period. The challenge then is to find a way to maintain and monitor these servers before, during, and after each show. Up until now I utilized MS Remote Control (WindowsXP) and suffered the problem of the quirks associated with terminal services, ie. Scheduler Authentication, running certain scripts with ODBC, moving files, etc. The cost to me dealing with these was trips to the facilities, coordinating access to the equipment and other support issues. Now with NetSupport Manager, I can support this effort from my office, from home, from another facility, or even from out of town.
Organisation
Ginna Amoranto
Information Systems Coordinator
Hayward Area Recreation & Park District
5/8/2007 2:19:27 PM
United States
NetSupport Manager
I have nothing but good things to say about NetSupport. It has helped me tremendously in administering my network both on the LAN and the WAN. It is a little clunky sometimes when a new program is installed on top of it but other than that, it is the most economical way to deliver service, software updates and messages. I don't even bother reading Microsoft's method of delivering software installs or updates. Thanks NSM.
Organisation
Harvard Law School
IT Specialist
Harvard University
5/8/2007 2:19:03 PM
United States
NetSupport Manager
I'm pleased to report, probably as no surprise to you, that our rollout of NSM has been a resounding success. Our users have had nothing but great things to say about it, as we've had plenty of opportunities to quickly address and resolve calls that normally would have taken a great deal more time to address with an in-person visit. In fact, we're in the process of re-organizing our help desk model to better take advantage of our newly freed-up time and manpower.
Organisation
Integrated Health Care Information Services
Principal Systems Architect
Integrated Health Care Information Services
5/8/2007 2:18:35 PM
United States
NetSupport Manager
NetSupport has worked fabulously for us and most of our staff use it constantly to securely connect to our processing systems which are located within a separate secure network. They also use it to connect to the systems from home - the cryptographic key feature of NetSupport is excellent for making us feel secure about this type of remote connection. We are currently testing the latest version (8.1 I think) and will be deploying it in the not-too distant future. Excellent product!
Organisation
Margaret Week
Personal Use
5/8/2007 2:16:34 PM
United States
NetSupport Manager
We are most glad to commend the NetSupport Manager as a wonderful tool for helping "Grandma" half-ways across the United States. When we live so far from Grandma and she is terribly distraught because her computer is having problems, we would be totally helpless without NetSupport Manager. NetSupport enables us to get Grandma's computer up-and-running with seamless effort. What is especially nice is that we are the farthest thing from being computer techs ourselves. And yet, we are able to manage using NetSupport Manager very effectively because it is so user friendly. Most appreciated has been the friendly technical support we have received from everyone at NetSupport. When we had difficulty understanding things in the beginning, their help through the email and over the phone was such a relief. We were pleasantly surprised to find a tool that works powerfully for large enterprises and can work just as well for an individual in a home situation. Many thanks to the whole team at NetSupport! P.S. - I debated as to whether or not our words of appreciation were too "folksy" or not. But, then felt that the whole point was that your software meets the needs of the "big" guy and the "little" guy simultaneously. That's what's so nice about it - power with at least outward simplicity. The real complexity is hidden so that it does not overwhelm the user.
Organisation
Tony Best
Information Systems Manager
Truitt Brothers, Inc.
5/8/2007 2:13:24 PM
United States
NetSupport Manager
NetSupport is a great product. I use it monitor my W2k servers from home and while on the road. We are a 24/7 operation and having the ability to reboot a server or stop and restart a Windows service without having to drive down to the office after hours is real time saver.
Organisation
Chad Prey
Software Engineer
Western Colorprint
5/8/2007 2:10:41 PM
United States
NetSupport Manager
NetSupport has been great. It allows me to easily maintain remote machines when the users have gone home for the day. It is a definite must when supporting multiple users.
Organisation
Aaron P. Wasilewski
IT Project Coordinator
Yakama Nation Legends Casino
5/8/2007 2:09:38 PM
United States
NetSupport Manager
I would like to take this opportunity to convey to you, our satisfaction in our recent application of the Net Support Manager. Our team's initial discussions concerning desktop support applications typically hinged on the same issues regardless of the vendor or product being evaluated. On area of concern was the propensity of software manufactures to develop a product with such high developmental costs, that the cost of the final product fell well outside the reach of smaller IT organizations to implement. Our principal concern revolved around the turn up costs and the assignment of licensing either on a per-seat or bundled configuration. Aside from the generalities of the applications, we found your product employed several key aspects which were either non-existent or required additional "stick-on" costs to achieve the depth found in NetSupport Manager. Since selecting NetSupport Manager as well as a licensing bundle which met our needs not the developers, it has provided us with a robust, easy to deploy support application which has proven to be tremendously functional. We have found the interaction with our "client side" to be very receptive to our choice. It is after all the primary scope of this department as well as this application to support our associates. We are tremendously pleased to have chosen Net Support Manager for our desktop support needs and hold no reservation as to its' abilities now, or in future to support our organizations growth. I recommend NetSupport Manager® as a product by which any IT Desktop Support Administrator and staff will find new possibilities in developing their support team skills and resources.
Organisation
Mike Harris
Information Technology Manager
Compurite Information Technology Solutions
5/8/2007 2:07:50 PM
United Kingdom
NetSupport Manager
As an IT Support company covering all of the UK we find NSM is a vital tool for providing remote support to our customers. With the majority of service calls being software related it is both more cost effective to us and provides the customer with a faster response than sending an engineer to site.

 


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