This page provides an overview of some of the key features included in NetSupport Manager. Please refer to the individual platform "tabs" above for a full list of functionality available within the product.
Remote Control of a PC
Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour depth, resolution, network protocol or operating system. Use the Audio functions on multimedia-capable PCs to talk to your users while providing support. NetSupport Manager is consistently recognised in comparative reviews as offering the fastest remote control performance available.
Monitoring Systems with Interactive Thumbnails
The Monitor Mode feature allows a Control to display a thumbnail
view of all connected Client workstations simultaneously. Thumbnail
size can be adjusted on the fly, as can the update interval. In addition,
the Control users can mouse over a specific thumbnail for an expanded
view of the selected PC. This unique feature allow an IT manager to keep a constant eye on
critical systems and immediately identify if systems need intervention.
The view also provides key information such as OS type, network address,
the current logged on user and the computer name for easy identification.
If the client is running multiple monitors, the Control can switch between desktops.
Auto-Grouping of Remote Systems
The Control Tree View provides an instant overview of your IT infrastructure by grouping the remote systems based on pre-defined criteria such as platform and operating System. For example, you can easily identify machines running a particular Windows OS or Linux distribution. This is particularly helpful when planning upgrades or the rollout of new technology.
Support for Intel vPro Technology
NetSupport Manager can browse for and locate PCs that have Intel® vPro™ capability, enabling you to perform a variety of remote tasks even where a NetSupport Manager Client isn’t installed.
Hardware and Software Inventories
Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of the Client PC. A full inventory of current installed applications is also provided as well as installed hotfixes. To aid in remote support and diagnostics, you can also remotely view and, security permitting, control applications in memory, processes running and installed services.
File Transfer and Distribution
Transfer and manipulate files between workstations using a simple drag and drop interface - even drop a file directly onto the desktop when viewing a remote machine. Synchronise directories on two workstations or edit files and attributes directly. NetSupport Manager utilises intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data. This feature is enabled by default and applies to all file types. The performance benefits are most noticeable on slower connections.
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to distribute files to:
- All connected Clients;
- Selected Clients;
- A pre-defined Group of Clients.
- Quick and easy transfer of files direct to the Client 'desktop' or 'My Documents' folder
Explorer Desktop Integration
When a NetSupport Manager control is installed onto a PC, it integrates directly with Explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.
A typical example would be within Network Places where, on viewing a list of PCs on the network and right-clicking on a PC icon, NetSupport Remote Control, Chat and Inventory options are available to launch.
Remote Desktop (RDP) Support
NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.
The NetSupport Deploy(NSD) utility provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.With NSD, you can:
- Remotely install a NetSupport package on multiple workstations simultaneously.
- Create and download specific Client configurations to multiple workstations.
- Remotely update NetSupport Licence details on multiple workstations.
- Remotely uninstall a NetSupport package from multiple workstations simultaneously.
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your screen, a selected monitor or just a selected application to any number of connected computers in real time. Utilise a range of on-screen annotation tools to aid in your presentation or training.
Scripting and Scheduling
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions including the ability to interrogate Clients and retrieve information such as free disk space or what operating system they are running.
You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, remotely executing applications and editing the Registry.
If your workstation hardware and software supports "Wake on LAN",
you can use NetSupport to Power on / off your workstations over the
LAN. Ideal if needing to copy data to a machine that is turned off.
The latest release includes improvements to capturing client print
output including support for network and USB printers. NetSupport Manager
now also uses the WMI service (available on XP and above) to create
a standard TCP/IP port which it uses to provide
print capture support. The implementation on Windows 2000 clients is similar but, as the WMI Service is not available as standard, the registry is updated by NetSupport Manager to add the standard TCP/IP port.
NetSupport Manager supports remote control of all x64 (AMD / Intel)
platforms, including Windows XP64 and Windows 2003
Chat and Audio Support
Conduct a two-way chat session between selected multiple users in either text or full audio mode.
Should the Chat member not respond, you can send an audible beep to each workstation by selecting Send Beep. Use the Invite function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send Discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers bi-directional Audio - extended audio support allowing one-way talk, listen and full bi-directional audio conversations outside of a remote control session as well as seamless streaming of the remote PC's audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.
both aid training and the effectiveness of support, a Whiteboard feature
is now available from within a chat / multi-chat session. Similar to
Annotate, the Control is able to use a range of screen highlighting
tools to visually support their text chat with invited users.
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.
This feature, combined with File Distribution, provides a quick and
effective means of providing remote updates.
Send a NetSupport text message to one or more chosen PCs, or even
broadcast to all PCs on the network. Ideal for alerting your users of
an impending server shutdown or similar.
Enable your NetSupport users to send help requests directly to your
helpdesk when they need assistance. The help request can either be sent
to all available operators, or directed to specific operators based
on user-defined accounts.
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