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Platforms - Mac

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NetSupport Manager provides remote control capabilities for Apple Mac systems from a Windows, Mac or Mobile Control.

The NetSupport Manager Mac Control and Client supports Mac OS X version 10.5 and later (Mavericks, Leopard, Snow Leopard, Lion and Mountain Lion) on Intel platforms.

View Mac Screenshots
Mac Screenshots

Key features when connecting from an Apple Mac include:

Environment

  • Browse, locate and connect to NetSupport-managed systems across your network.
  • Connect over TCP/IP or HTTP protocols.
  • Communicate over LAN, WAN, Internet, or mobile connections.
  • Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.

Remote Control

  • Watch and Share control of the screen, keyboard and mouse of a workstation irrespective of colour resolution or operating system.
  • Optimise the Remote Control colour quality when managing systems over slow connections.
  • Monitor the screens of all connected systems with real-time thumbnails of each connected system. Mouse over a selected PC to zoom your view.
  • Capture screenshots during a session for future reference.
  • Show your screen, a selected monitor or just a selected application to any number of connected computers for real-time instruction.
  • Full Text Chat and Messaging between two or multiple systems.

Support Tools

  • Gather a full Hardware and Software inventory from the client PC to aid in remote support.
  • Remotely Power On/Off, Log On/Off or Reboot a client machine.
  • Request Help - users can create help requests that can be directed to all or specific Control systems based on custom criteria.

Move Information

  • Transfer Files between the Control and Client computer, synchronise folders and more.
  • File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
  • Launch applications at the remote machines.
  • Copy the content of the clipboard between Control and Client PCs.

Flexibility

  • Auto-grouping of remote systems based on pre-defined criteria (platform, operating system) for an instant overview of your IT infrastructure.

Security

  • Full data encryption options from 56bit DES to 256bit AES encryption.
  • User acknowledgements and encrypted passwords.
  • Security keys to make your copy of NetSupport Manager unique and incompatible with other copies.
  • Integrate directly with NT administration and authenticate connections directly.
  • Active Directory Integration and AD templates provided for enterprise-wide policy management.
  • Profiled functionality allowing different features to be disabled depending on which user is attempting to connect to a selected PC.
  • Full event and history logs including integration with OS event logs.

 

Key features when connecting to an Apple Mac system from a Windows Control include:

Environment

  • Browse and discover systems across your network.
  • An easy-to-use Client Configurator.
  • Connectivity via TCP/IP or HTTP via the included NetSupport Manager Internet Gateway.

Remote Control

  • Full Remote Control of the Mac system.
  • Scan multiple Client systems, allowing you to monitor multiple machines (max 16) at a time.
  • Two-way chat between the Control and Client systems.
  • Send Messages to one, selected or all Client systems.
  • View real time thumbnails of all connected systems.
  • 'Show' Control screen to Mac Client systems.

Support Tools

  • Remotely Power On or Off a Mac, remotely reboot a system.
  • Remotely Logout a Mac system.
  • Dynamically gather a full real-time Hardware and Software inventory from any Mac to aid in problem resolution.
  • A powerful diagnostics tool providing all system information needed should support be required.
  • Launch Applications and Scripts remotely for Mac systems.

Move Information

  • Perform remote File Transfer to and from Mac systems.

Flexibility

  • PIN Connect feature enables a technician to instantly locate a user anywhere across the enterprise, simply by both parties entering a matching PIN code, via a central PIN server module.

Security

  • Configurable data encryption from 56 bit DES to 256 bit AES.
  • Restrict connections by IP address, user names and passwords.
  • Fully configurable security allowing all features to be enabled or disabled.

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over.


 


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