NetSupport Manager: Overview

Networks continue to evolve, growing in capability and complexity. A diverse range of platforms, protocols and physical assets provides PC management and remote control software solutions with the continuous challenge of being able to offer support to a variety of configurations and to ensure that critical IT infrastructure is available when needed most.

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Historically, remote control and PC management software focused on removing the need for support staff to physically visit a remote user's PC to resolve technical issues. Consequently, users receive a quicker response, resulting in less down time of critical applications. However, organisations now require multi-tasking solutions that offer effective economies of scale and that can perform a broad range of functions, which traditionally would have required multiple applications to have been used. Emphasis is now placed not just on providing more efficient technical support but also in simplifying management tasks and in offering secure remote and mobile working possibilities.

NetSupport Manager combines powerful PC remote control with advanced desktop management functionality leading to one of the fastest levels of ROI available on the market today, specifically in improving user productivity, customer satisfaction and organisational flexibility.

Available fully localised in English, French, German, Spanish, Italian, Dutch, Brazilian Portuguese, Japanese, Chinese and Polish, NetSupport Manager is consistently voted "best of breed" by the leading IT publications.