ROI - Cost Savings Calculator

 
Average number of monthly support calls
Help Desk Institute industry average of 6 minutes
Requests x Minutes x employee cost per minute
Help Desk Institute industry average. 40% reduction with NSM
Calls x Minutes x employee cost per minute
Employee cost
Cost for technician + end user
Enter typical monthly visits required
NetSupport Manager reduces travel requirements by two thirds
Minutes x Average Employee Cost
Average on-site cost x total monthly visits
80% of on-site visits relate to end user downtime/training
Cost for Technician + end user downtime
Enter quotation provided by your NetSupport account manager
Based on 20% optional annual maintenance
Licence Cost + 1 year maintenance
Annual Maintenance
Annual Maintenance
 
Company Details


Currency  
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Average salary of your employees  

Total Employee Cost  

Cost per day  

Cost per minute  





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Values that are marked    are editable
Support Costs


Help Desk Costs

Using NSM
Number of help desk requests per month
Average number of minutes per 1st level call
Cost for 1st level support

Percentage of calls escalated to 2nd level
Average number of minutes per 2nd level call
Cost for 2nd level support

Cost of end user downtime (support expense)

Monthly Support cost + end user downtime
Site Visit Costs


Help Desk Costs

Using NSM
Monthly on-site visits by Technicians/Trainers


Average Minutes for each visit (incl travel)
Cost on average on-site visit


Monthly on-site Support cost
Cost of end user downtime


Total cost for on-site support + user downtime
Summary


Total Support cost for the month
Total yearly cost of Support



Potential annual savings from adopting NetSupport Manager



Annual Cost Potential Saving
Licence cost for NSM
Annual maintenance Cost for NSM
Total cost in year 1 for NSM
Total cost in year 2 for NSM
Total cost in year 3 for NSM
Three year cost of NSM
Potential Cost/Saving Year 1
Potential Cost/Saving over 3 years
          

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