On-Premises Remote Access Software for UK IT Teams
NetSupport Manager gives IT teams secure remote access and remote control without requiring their support infrastructure to depend on a vendor-hosted cloud service. Connect across your LAN, WAN or the internet, with the NetSupport Gateway providing a controlled route for remote users and devices.
Cloud-hosted remote support is convenient, but it isn’t the right model for every organisation. For businesses operating in regulated, security-conscious or tightly controlled environments, there may be requirements around where remote access infrastructure operates, who can connect, how activity is recorded and whether access depends on an external service.
NetSupport Manager gives organisations another choice. Deploy and manage remote access within your own environment, apply your own security policies and retain control over how technicians connect to users and devices.
We love how versatile this remote desktop product is. It makes IT Admin a lot faster and is great for troubleshooting when our clients are connected.
Keep remote access under your control
On-premises deployment
Run NetSupport Manager within your own IT environment rather than relying entirely on a vendor-hosted remote access platform.
Controlled remote connectivity
Use the NetSupport Gateway to provide secure connectivity between technicians and remote devices across different networks and locations.
Authentication and access controls
Use two-factor authentication, Active Directory integration, encrypted credentials and configurable technician permissions to control who can connect and what they can do.
Audit and accountability
Record remote-control sessions and maintain logs of activity to provide greater visibility over remote support activity.
256-bit AES encryption
Protect remote-control communications with strong encryption across supported connections.
User acknowledgement
Where required, make users aware of incoming remote-control connections and request acknowledgement before access is granted.
As a customer of NetSupport Manager for 15 years, we have found no other product that matches its feature, stability and reliability.
Systems management
Its complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected.
Hardware inventory
Software inventory
View estimated location of devices
View and control remote applications, processes and running services
Remote command prompt and registry editor
Remotely power on or off devices
Group devices into a clear hierarchy
Full support for INTEL vPro devices
Plus much more!
Excellent customer service. Their remote computer management software is secure, effective and stable. I am very satisfied with the software and happy to recommend it for IT support purposes.
Built for organisations who need tighter control
NetSupport Manager is suited to organisations that need the convenience of remote administration without making a third-party cloud platform the centre of their remote support operation.
Government and public sector
Support distributed users, offices and systems while retaining greater control over remote-access infrastructure and technician permissions.
Financial and legal services
Apply authentication, activity logging and access controls when supporting systems containing sensitive organisational and customer information.
Manufacturing and critical operations
Remotely diagnose and manage PCs, servers, production systems, Windows IoT devices and other unattended technology without waiting for an engineer to reach the site.
Healthcare
Give authorised IT teams a controlled way to support distributed devices and users across demanding operational environments.
NetSupport Manager makes supporting our customers remotely appear seamless as it is so easy straight out of the box. It allows us to provide better quality service and minimise customer downtime.
Why UK IT teams choose NetSupport Manager
On-premises control
NetSupport Manager can be deployed on-premises, giving IT teams greater control over connectivity, security policies and how remote access is managed across the network.
No mandatory cloud subscription
NetSupport Manager includes perpetual licensing options, allowing organisations to buy once and own their licence.
Device management
Systems management
From detailed hardware/software inventory, and grouping devices into a clear hierarchy to remote command prompt and registry editor, gain a detailed overview of your IT infrastructure.
On-premises security
Support from real people
Why UK IT teams choose NetSupport Manager
No bots, free support
Behind every chat, phone call and email is a real person. We provide free support from Monday to Friday, 9am–5pm, across global time zones.
No implementation fees
Onboarding and ongoing support are included as standard. Plus, we have a dedicated pre-sales team to support you through your trial period.
37 years of development expertise
With 37 years of development expertise and a global user base of over 22 million, it’s safe to say we know how to make a good product and ensure it keeps pace with the latest innovations.
Affordable pricing
We offer consistent, reliable pricing that doesn’t break your budget. There are no surprises, especially with ‘buy once and own forever’ options!
NetSupport Manager
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