Manning unmanned devices with ease…
Not every technology device that contains software needs a human sitting next to it. From factory robots in manufacturing, cash machines and credit/debit card payment machines – they’re all working away tirelessly by themselves each day.
But, inevitably, sometimes things go wrong or updates will need to be applied and it’s simply not time or cost-effective for IT technicians to go out and see to each and every one.
Discover how Moulded Foams Ltd use NetSupport Manager
Wayne Davies, Technical Systems Manager
Tell us a bit about Moulded Foams Ltd…
We are a packaging manufacturer that produces mouldings for aerospace, MOD, automotive, medical suppliers, building industry and fish box markets, amongst others.
What were some of the main IT challenges you faced?
I run the data acquisition system (SCADA) across our 5 sites in the UK, so being able to connect to all the computers I manage and monitor is essential.
Fait NetSupport Manager help you to meet those needs?
Yes, it did!
What are the tools in NetSupport Manager that you use the most?
I have the mini view of all the connected PC’s running at all times so I can monitor what is happening and can react with remote control if needed. With the app I am also able to monitor and respond to problems on the go.
Comment a NetSupport Manager contributed to your organisation?
It allowed me full control over the monitored computers without needing to travel. I like the amount of control it gives you, not just from remote access but how you can monitor the computers’ resources and view exactly what has been installed.