Remote Support Software for Every Industry
From IT and manufacturing to education, government, healthcare and retail, NetSupport Manager gives organisations secure, on-premises remote support tools to access, manage and support devices across sites and locations. Explore how NetSupport Manager can support the needs of your sector.
Computing/IT
Machinery/ Manufacturing
Education
Government
Hospital/Healthcare/ Medical
Retail and sales
Computing/Information Technology
Every company needs fast, reliable and secure IT support tools to keep things running smoothly. With NetSupport Manager, you can take things to the next level with industry-leading remote support tools for highly secure real-time management of critical systems, servers and users – all from a central point.
Some favourite features include:
- Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
- Transfer files between the Control and Client computer, synchronise folders and more.
- Drag and drop files from the Control PC to any number of connected systems in a single action.
- Quickly view and remotely edit the registry of the remote computer without any interaction with or interruption to the desktop user.
- Open a remote command prompt to review any system configuration at DOS level.
- View and Control applications, processes and services running on the Client.
“Simple to use, scalable and great support when needed. We’ve used NetSupport for a number of years now and will continue to use it for years to come.”
MLR Networks
“We love how versatile this product is. It makes IT Admin a lot faster and is great for troubleshooting when our clients are connected.”
Cunning Running Software Ltd
Machinery/Manufacturing
NetSupport Manager offers the best-in-class secure, reliable, multi-platform remote control and access for any manufacturing or self-service environment – from supporting PCs and servers, to interactive public screens, cash machines, factory robots and more!
Some favourite features include:
- Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
- Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
- Gather real-time status reports of devices via hardware/software inventory.
- Moving files from one PC to another may be useful, but the real benefits come with NetSupport Manager’s File Distribution: the ability to copy files from one PC to many in a single action.
- To aid further in remote support and diagnostics, a user can also remotely view and, security permitting, control applications in memory, all processes running and currently installed services.
“I have the mini view of all the connected PCs running at all times so I can monitor what is happening and can react with remote control if needed. With the app, I am also able to monitor and respond to problems on the go.”
Click to read the case study from Moulded Foams
“As a network equipment manufacturer, we must test our products with real client devices at scale. We have been using NetSupport Manager for many years to remote control a wide variety of client devices such as laptops, tablets, and mobile phones. We have found the ability to execute scripts on these remote devices to be an especially powerful feature.”
Cambium Networks
“With a small IT department, we needed a tool help support our infrastructure efficiently. NetSupport Manager was the solution for us as it supported multiple platforms and gave us full control of the devices. NetSupport Manager meets our needs as an IT support tool for our internal systems. It is lightweight and doesn’t interfere with the running of the machines.”
Food Manufacturing Company
Education
When it comes to learning, there’s not a moment to waste. That’s why school IT technicians rely on NetSupport Manager to maintain a secure network and conduct fast, flexible remote-control access across any school, MAT or district’s devices – ensuring problems are fixed quickly and learning time is maximised.
In addition to NetSupport Manager’s wealth of secure remote control tools, it also includes NetSupport School (classroom management) for FREE. Tools schools love to use include:
- View and control students’ screens
- Language Lab module
- Digital journals of key content
- Teacher, T/A and Student apps
- Testing and assessment tools
- Internet metering and control
- Real-time instruction tools
- Integration with OneDrive
- Show teacher’s screen to students
- Instant student surveys
- Application metering and control
- Hand out and collect work
- Plus much more!
“NetSupport Manager is proving to be very quick, reliable and effective. We found it just in time to help support staff working from home, allowing us to stay operational during this challenging time.”
Jarrow School
“NetSupport Manager allows us to provide real time training and support to our users across our division when they need it most. It’s an incredible time saver for our technicians and our users are happy to get instant support!”
Living Sky School Division #202
“Easy to use! Unlike anything else! I’ve never seen another product with the amount of versatility and features that NetSupport [Manager] has.”
Anton R., IT Manager in Education
Government
Government departments worldwide all depend on secure, responsive technology systems to work effectively and keep sensitive data safe as they deliver essential services. Many of them choose NetSupport Manager for its wealth of supporting features to make remote support as simple and flexible as possible – all while maintaining security standards of the highest level.
NetSupport Manager has been recognised for the last 37 years as delivering the most secure remote control available which is why it’s the choice of government, military and financial institutions across the globe. Key security features include:
- On-premise solution with unique secure Gateway
- Two-factor authentication
- SSL/TLS certificates
- Smartcard support
- Activity logs and user acknowledgement
- Four levels of encryption (up tp 256-bit AES)
- PIN connect
“NetSupport Manager is much more structured than our previous solution and works well at an enterprise level. It has saved money for our organisation and the IT team’s time (particularly on site visits!) – and because it’s intuitive and easy to use, it has greatly increased our productivity.”
Click to read the case study from Property Registration Authority
“Burgas Municipality selected NetSupport Manager because of its robust platform, quick deployment, customising infrastructure, scripting support and workload tracking.”
Click to read the case study from Burgas Municipality
Hospital/Healthcare/Medical
Hospitals have more technology on board than ever before and lives literally depend on it. NetSupport Manager supplies them with stable, efficient remote support and management tools they can rely on to keep medical technology, patient information and scheduling systems fully secure and operational at all times.
Some favourite features include:
- Auto-group systems based on pre-defined criteria, including Operating System, Geolocation, Case Type and Client version.
- Fully integrated remote deployment utility
- Remotely power on/off, log on/off or reboot a Client PC.
- Browse, locate and connect to all systems across your LAN, WAN or over the internet.
“We wanted to find a solution to enable us to carry out remote access to our widespread and multi-site hospital campus.”
Click to read the case study from Hugh Chatham Memorial Hospital
“NetSupport Manager gives us the ability to reach all of our laptop, desktop and tablet users across the globe! Without this tool, we simply could not reach our user estate!!”
David Lloyd Clubs
Retail and sales
In retail and sales, consistency is key to ensuring operations are secure and effective across the whole business, with no time wasted.
That’s why IT teams rely on NetSupport Manager to enable technicians to monitor, access, provide timely and efficient support, and resolve issues straight away so there is minimal disruption to service and sales.
Some favourite features include:
- Remote control with seamless and secure access to devices such as POS systems and servers across an enterprise.
- Access, support and monitor devices in different geographic locations.
- Get a real-time view of hardware, software, applications, installed OS hotfixes, running processes and control applications in memory.
- Create custom remote groups and member gateways.
- A single scalable solution for maximum efficiency.
All new corporate whitepapers!
With 22 million installations across the globe, NetSupport’s products are tried, tested and trusted by businesses large and small. Our whitepapers spell out exactly why, covering how our technology works for you to keep your organisation secure, efficient and operational.
Check out our whitepapers to see the gains your organisation could make with NetSupport’s solutions on board!
