MacOS
NetSupport Manager provides remote control capabilities for Apple Mac systems from a Windows, Mac or Mobile Control.
Using NetSupport Manager v14, the NetSupport Manager Mac Control supports macOS 10.15 (Catalina) and above. The Control can be installed and ran on both Intel and M1 chip devices and can connect to Windows, Mac, Android and Chrome Clients.
Using V14 of NetSupport Manager, the Client for macOS supports macOS 10.14 and above. It can be installed and ran on both Intel and M1 chip devices.
Using V12 of NetSupport Manager, the Control and Client can be installed and ran on Intel devices only, 10.9 – 10.12 (10.13 and 10.14 not recommended).
Key features for macOS 10.15 and above include:
Environment
Browse, locate and connect to NetSupport-managed systems across your network. Connect over TCP/IP or HTTP protocols. Communicate over LAN, WAN, Internet, or mobile connections. Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
Remote control
Watch, share and control the screen and keyboard. (Control is not available on macOS Clients). Optimise the remote control colour quality when managing systems over slow connections. Monitor the screens of all connected systems with real-time thumbnails of each connected system. Mouse over a selected PC to zoom your view. Full text chat and messaging between the Control and Client. Sending Ctrl-Alt-Delete to a Client machine you are viewing (not available on macOS Clients).
Security
Full data encryption options from 56-bit DES to 256-bit AES encryption. User acknowledgements and encrypted passwords. Security keys to make your copy of NetSupport Manager unique and incompatible with other copies. Two-factor authentication (2FA) is available for operators connecting to the Gateway to start a remote connection. SSL/TLS certificates are available and customers can enter their own certificate or allow the Gateway to create and use a Let’s Encrypt.
Support tools
Gather a full hardware inventory from the Client machine to aid in remote support (not available on macOS Clients). Reboot and logout a Client machine you are viewing (not available on macOS Clients).
More information
Launch applications at the remote machines – only available to Windows and macOS Clients.
Support for version 10.9 – 10.13
Key features when connecting from a Mac include:
Environment
Browse, locate and connect to NetSupport-managed systems across your network. Connect over TCP/IP or HTTP protocols. Communicate over LAN, WAN, Internet, or mobile connections. Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
Remote control
Watch and Share control of the screen, keyboard and mouse of a workstation irrespective of colour resolution or operating system. Optimise the Remote Control colour quality when managing systems over slow connections. Monitor the screens of all connected systems with real-time thumbnails of each connected system. Mouse over a selected PC to zoom your view. Capture screenshots during a session for future reference.
Show your screen, a selected monitor or just a selected application to any number of connected computers for real-time instruction. Full Text Chat and Messaging between two or multiple systems.
Support tools
Gather a full Hardware and Software inventory from the client PC to aid in remote support. Remotely power on/off, log on/off or reboot a client machine. Request Help – users can create help requests that can be directed to all or specific Control systems based on custom criteria.
Move information
Transfer files between the Control and Client computer, synchronise folders and more. File Distribution – drag and drop files from the Control PC to any number of connected systems in a single action. Launch applications at the remote machines. Copy the content of the clipboard between Control and Client PCs.
Flexibility
Auto-grouping of remote systems based on predefined criteria (platform, operating system) for an instant overview of your IT infrastructure.
Security
Full data encryption options from 56-bit DES to 256-bit AES encryption. User acknowledgements and encrypted passwords. Security keys to make your copy of NetSupport Manager unique and incompatible with other copies. Integrate directly with NT administration and authenticate connections directly. Active Directory Integration and AD templates provided for enterprise-wide policy management. Profiled functionality allowing different features to be disabled depending on which user is attempting to connect to a selected PC. Full event and history logs including integration with OS event logs.
Key features when connecting to a Mac system from a Windows Control include:
Environment
Browse and discover systems across your network. An easy-to-use Client Configurator. Connectivity via TCP/IP or HTTP via the included NetSupport Manager Internet Gateway.
Remote control
Full Remote Control of the Mac system. Scan multiple Client systems, allowing you to monitor multiple machines (max 16) at a time. Two-way chat between the Control and Client systems. Send Messages to one, selected or all Client systems. View real time thumbnails of all connected systems. ‘Show’ Control screen to Mac Client systems.
Support tools
Remotely power on or off a Mac, remotely reboot a system. Remotely log out a Mac system. Dynamically gather a full real-time Hardware and Software inventory from any Mac to aid in problem resolution. A powerful diagnostics tool providing all system information needed should support be required. Launch applications and scripts remotely for Mac systems.
Move information
Perform remote file transfer to and from Mac systems.
Flexibility
PIN connect feature enables a technician to instantly locate a user anywhere across the enterprise, simply by both parties entering a matching PIN code, via a central PIN server module.
Security
Configurable data encryption from 56-bit DES to 256-bit AES. Restrict connections by IP address, user names and passwords. Fully configurable security allowing all features to be enabled or disabled.
* The ‘Control’ is the PC that views/takes over a PC.
* The ‘Client’ is the PC that is being viewed or taken over.
