Getting started with
NetSupport Manager Resources & Support
Access everything you need to get started with NetSupport Manager and make the most of your remote support software, including installation guides, technical documentation, product manuals, videos and feature guides.
Plus, follow us on X for all the latest information.
Getting Started Guides and Manuals
Manuals
Additional Technical Documents
- NetSupport Manager – Integrating with other systems – View PDF
- Set up remote working via 3 simple steps. – View PDF
- Configuring the NetSupport Gateway – In-depth view. – View PDF
- Configuring a NetSupport Manager Connectivity Server in Azure – View PDF
- Hosting the NetSupport Manager Connectivity Server using AWS – View PDF
- What security settings are available in NetSupport Manager? – View PDF
- Create Client Profiles – View PDF
- Configuring user validation – View PDF
- Troubleshoot TCP connections – View PDF
- Troubleshooting Gateway Client Connections – View PDF
- Using NetSupport Manager with unmanned devices – View PDF
Product videos
Installation
NetSupport Manager has a main Control and Client. There are also supporting Gateway components and apps for iOS and Android devices.
1. Install the Main Control (Windows, Mac, Chrome and legacy Linux) onto the workstation from which you will remote control other PCs and devices.
2. Install the Mobile Control onto any iOS and Android devices to remote control devices on the go. The free app is available from the main app stores.
3. Deploy the Client onto every device (Windows, macOS, Chrome and Linux) that you wish to remote control, including PCs, servers, smartphones, robots and a range of Windows IoT devices.
4. Install the Gateway component if you wish to connect Clients and Controls across the internet, thus delivering web-based remote control without the need for modifications to existing firewall configurations.
To access all the components, simply enter your details here. You will then be re-directed to our component page where you can access the main NetSupport Manager download, along with optional apps for multi-platform support.
Feature focus videos
Replay files
Print to PDF
ADMX Templates
Two-factor authentication (2FA)
Deploy Utility
Support remote and hybrid workers
Give authorised employees secure access to their work devices from another location, while enabling IT teams to remotely support users wherever they’re working.
Need a helping hand?
Simply visit the ‘My Support’ page and access our user Knowledge Base – plus, you can raise a support ticket for help with any issues.
