Getting started with
NetSupport Manager
Ready to get started with NetSupport Manager? From manuals, user guides, product video tours and much more, get all the resources you need to install and maximise the benefits from NetSupport Manager’s remote control and remote management tools.
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Brochure and manuals
Brochures
Windows:
Mac:
Chrome:
Mobile:
Getting Started Guides and Manuals
Manuals
Additional Technical Documents
- NetSupport Manager – Integrating with other systems – View PDF
- Set up remote working via 3 simple steps. – View PDF
- Configuring the NetSupport Gateway – In-depth view. – View PDF
- Configuring a NetSupport Manager Connectivity Server in Azure – View PDF
- Hosting the NetSupport Manager Connectivity Server using AWS – View PDF
- What security settings are available in NetSupport Manager? – View PDF
- Create Client Profiles – View PDF
- Configuring user validation – View PDF
- Troubleshoot TCP connections – View PDF
- Troubleshooting Gateway Client Connections – View PDF
- Using NetSupport Manager with unmanned devices – View PDF
- Installing NetSupport Manager for use with the NetSupport Manager Client for Google Chrome – View PDF
- Centrally Configuring the NetSupport Manager Client for Google Chrome Connectivity Options – View PDF
- Configuring the NetSupport Manager Client extension for Google Chrome – View PDF
Product videos
NetSupport Manager’s security features and why they are important
How NetSupport Manager can help manage unattended devices
How NetSupport Manager can support your business
Installation
NetSupport Manager has a main Control and Client. There are also supporting Gateway components and apps for iOS and Android devices.
1. Install the Main Control (Windows, Mac, Chrome and legacy Linux) onto the workstation from which you will remote control other PCs and devices.
2. Install the Mobile Control onto any iOS and Android devices to remote control devices on the go. The free app is available from the main app stores.
3. Deploy the Client onto every device (Windows, macOS, Chrome and Linux) that you wish to remote control, including PCs, servers, smartphones, robots and a range of Windows IoT devices.
4. Install the Gateway component if you wish to connect Clients and Controls across the internet, thus delivering web-based remote control without the need for modifications to existing firewall configurations.
To access all the components, simply enter your details here. You will then be re-directed to our component page where you can access the main NetSupport Manager download, along with optional apps for multi-platform support.
Feature focus videos
Replay files
Print to PDF
ADMX Templates
Two-factor authentication (2FA)
Deploy Utility
New report about the changing IT landscape and remote working
The working landscape is constantly changing and keeping up with tech trends is essential for company infrastructures to remain relevant. We surveyed NetSupport’s corporate database between December 2023 and January 2024 to help us gauge the current state of business technology.
Read the full report to view the current and future working landscape and its effect on technology.
Remote working
Regardless of where your critical systems, servers and IT users are located (and the platforms used), NetSupport Manager’s award-winning secure remote control tools make it easy for IT teams to quickly respond to IT issues across multiple sites in any location. Useful in scenarios where staff are suddenly forced to work from home, NetSupport Manager also allows them to remotely access their work PC as if they were sitting in front of it. Best of all, it only takes 5 minutes to set up!
Need a helping hand?
Simply visit the ‘My Support’ page and access our user Knowledge Base – plus, you can raise a support ticket for help with any issues.
