Manning unmanned devices with ease…
Not every technology device that contains software needs a human sitting next to it. From factory robots in manufacturing, cash machines and credit/debit card payment machines – they’re all working away tirelessly by themselves each day.
But, inevitably, sometimes things go wrong or updates will need to be applied and it’s simply not time or cost-effective for IT technicians to go out and see to each and every one.
Discover how Moulded Foams Ltd use NetSupport Manager
Wayne Davies, Technical Systems Manager
Tell us a bit about Moulded Foams Ltd…
We are a packaging manufacturer that produces mouldings for aerospace, MOD, automotive, medical suppliers, building industry and fish box markets, amongst others.
What were some of the main IT challenges you faced?
I run the data acquisition system (SCADA) across our 5 sites in the UK, so being able to connect to all the computers I manage and monitor is essential.
Did NetSupport Manager help you to meet those needs?
Yes, it did!
What are the tools in NetSupport Manager that you use the most?
I have the mini view of all the connected PC’s running at all times so I can monitor what is happening and can react with remote control if needed. With the app I am also able to monitor and respond to problems on the go.
How has NetSupport Manager contributed to your organisation?
It allowed me full control over the monitored computers without needing to travel. I like the amount of control it gives you, not just from remote access but how you can monitor the computers’ resources and view exactly what has been installed.