优势

平台灵活性

NetSupport Manager是一种 全面型多平台解决方案您可以借助这一工具对任何Windows、Mac、Linux (旧版) 和/或Chrome OS桌面系统，以及Windows PC、Mac、Apple iOS/Android平板电脑/智能手机等各种移动设备提供远程支持。因此，无论技术人员身在何处，他们始终能在必要时及时访问他们的关键系统、服务器及用户。

节省时间

有了NetSupport Manager，您可以轻松自如地在自己的座位上快速地对任何地理位置、 多个站点的IT问题快速做出响应 in any geographical location (without the need for firewall configuration) – all from the comfort of your own chair. Plus, the unique PIN Connect feature makes connection effortless as the technician and user simply enter the same unique PIN to create an instant connection.

In addition to supporting simple tasks such as sending files from machine A to B, NetSupport Manager goes one step further by offering one-to-many file distribution; the ability to transfer a file from one PC to any number of selected computers in a single action – for example, ensuring staff across the company can receive important documents simultaneously.

Complementary tools also allow remote hands-on access, including the ability to remotely power on and off a computer and remotely log in to a PC, as well as a powerful scripting and scheduling suite to enable 常规任务进行自动设置并按预定间隔时间进行运行。

在这种一对多的软件功能支持下（譬如：实时监控多个系统，并将您的屏幕展示给多个接收者），您可以 更加有效地进行多重任务处理 ，同时运行多个支持会话，并在必要时互相切换。

节约金钱

由于具备了多平台支持和灵活的网络选择（局域网、广域网或互联网）能力， NetSupport Manager即可提供 全机构（无论规模大小） 的远程控制访问的统一解决方案 – 完全 可以免除第三方服务、持续订阅费用或人工访问。

统一解决方案模式还有助于避免产生不必要的费用，尤其是涉及到多种远程访问工具的使用和维护费用，而且使用多种远程访问工具不仅耗费时间，而且存在潜在的安全风险。

NetSupport Manager独有的系列辅助工具不仅在最大程度上成为高效率的保障，更重要的是，在系统支持问题得及时解决的同时， 系统停机时间 and lost productivity as support issues are being addressed. For example, you can quickly view and remotely edit the registry of a remote computer without any interaction with – or interruption to – the desktop user, ensuring productivity levels aren’t affected.

安全性

独有的网关 作为标准配置免费提供， is provided as standard to allow systems across the internet to connect securely and communicate without the need to use a third party-hosted solution. In addition, remaining 100% ‘on premise’ allows you to have complete control over the Gateway, which can also be hosted in a cloud.

NetSupport Manager 使用 四级加密技术： (56-bit, 64-bit, 128-bit, 256-bit AES) so you can find the necessary balance between security and performance. We have also added new Gateway encryption with SSL/TLS certificates for superior data security – while security strongholds such as gateways, security keys and operator passwords have been boosted with higher levels of encryption.

It also includes full 双因素认证（2FA） to fortify security at the point of connection and guard against any attempted access by unauthorised users, and supports RADIUS authentication.

Plus, features such as activity logs, user acknowledgements, smartcard support, AD integration and more – allow you to control who has access to what and when.

为支持个人数据保护，客户端日志文件经编辑后仅显示选定的信息。例如：保护客户数据库中的个人数据，可能需要避免让提供支持服务的人员看到用户名。

适用于员工培训及培养

Did you know… you can provide internal company training with NetSupport Manager? It allows you to show your PC screen to selected remote devices (in real time) to deliver presentations and provide real-time visual instruction – with the added benefit of being able to capture screenshots, annotate the screen to highlight areas of focus or use the two-way audio functions (on multimedia-capable PCs) to talk to your users, while providing support. Best of all, record your remote-control session and store it as a replay file for future training.

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